What options do I have for paying my bill?
You can pay your ENGIE bills:
- by direct debit (click here for more information)
- by the month (click here for more information)
- by payment card over the Internet from your My Account page, by calling 3292, or by scanning the QR code on your bill (click here for more information)
- by TIP S€PA interbank payment by dating and signing the TIP S€PA slip on your bill
- by check, attaching the TIP S€PA slip on your bill
- in cash at any post office (cf. following question)
How do I get a duplicate bill (proof of address)?
If you need a duplicate bill, you can view and print it yourself free of charge from the Your Account page by clicking here. If you haven't already set up Your Account, you can do that now by clicking here. Otherwise, please contact your adviser and ask for a duplicate, for which we will make a charge. This service is billed at €14.15 inc. VAT.
I can't download or print my bill
To view or print your bill, you should first check that you:
- have Adobe Acrobat Reader, a free software
- do not have a pop-up blocker enabled in your web browser
If the problem persists, please contact us by e-mail.
How can I view my payment schedule?
If you pay monthly, and would like to see how much your direct debits are, you can find this information on the Your account page. You can download your payment schedule as a PDF file. If you haven't already set up Your Account, you can do that now by clicking here.
Why am I billed in kWh?
Natural gas bills reflect the amount of energy (kWh) actually consumed. But natural gas meters don't measure energy directly, but rather the volume of gas (the number of m3). So to calculate your gas consumption in kWh, you need to convert this volume measurement into energy by using the m3 to kWh conversion factor. This conversion factor relates to the calorific value of the natural gas, which depends on where it came from, its pressure and the outdoor temperature.
I pay monthly: what happens if there's an overpayment?
If the overpayment is less than €25, the amount is carried forward to the next bill unless the customer asks for it to be refunded. If the overpayment is more than €25, it will be refunded within 14 days of the customer's request to do so, or from the bill issue date.