• Billing frequency

    You will normally receive a bill every 2 months. If you pay monthly, you'll receive an annual bill.

  • What options do I have for paying my bill?

    You can pay your ENGIE bills:

    - by direct debit (click here for more information)
    - by the month (click here for more information)
    - by payment card over the Internet from your My Account page, by calling 3292, or by scanning the QR code on your bill (click here for more information)
    - by TIP S€PA interbank payment by dating and signing the TIP S€PA slip on your bill
    - by check, attaching the TIP S€PA slip on your bill
    - in cash at any post office (cf. following question)

  • How do I pay in cash?

    You can pay your bill in cash at any post office by taking your bill, complete with its TIP S€PA interbank payment slip and barcode. This service is free.

  • How do I change my billing address?

    To change your billing address, you should contact your adviser by e-mail or call 09 69 324 324 (standard rate).

  • How do I get my bill corrected after an incorrect meter reading?

    To get your bill corrected, you should contact your adviser by clicking here or calling 09 69 324 324 (standard rate).

  • How do I get a duplicate bill (proof of address)?

    If you need a duplicate bill, you can view and print it yourself free of charge from the Your Account page by clicking here. If you haven't already set up Your Account, you can do that now by clicking here. Otherwise, please contact your adviser and ask for a duplicate, for which we will make a charge. This service is billed at €14.15 inc. VAT.

  • I can't download or print my bill

    To view or print your bill, you should first check that you:

    - have Adobe Acrobat Reader, a free software
    - do not have a pop-up blocker enabled in your web browser
    If the problem persists, please contact us by e-mail.

  • How can I view my payment schedule?

    If you pay monthly, and would like to see how much your direct debits are, you can find this information on the Your account page. You can download your payment schedule as a PDF file. If you haven't already set up Your Account, you can do that now by clicking here.

  • Why aren't I receiving bills any more?

    If you haven't received your bill, you should contact your adviser by clicking here and completing the form or by calling 09 69 324 324 (standard rate). You can also visit Your Account to view all the printed bills for the last two years.

  • Why am I billed in kWh?

    Natural gas bills reflect the amount of energy (kWh) actually consumed. But natural gas meters don't measure energy directly, but rather the volume of gas (the number of m3). So to calculate your gas consumption in kWh, you need to convert this volume measurement into energy by using the m3 to kWh conversion factor. This conversion factor relates to the calorific value of the natural gas, which depends on where it came from, its pressure and the outdoor temperature.

  • When is my next bill due?

    The date of your next bill is shown on the Your Account page. The same information is also shown on the front of your last invoice.

  • What is the point of bill insurance

    The bill insurance service means that you'll still be able to pay your energy bills if unforeseen life events cause difficulties (e.g. if you lose your job or are unable to work as a result of an illness or accident).

  • How do I pay my FideloConso natural gas bill?

    You can pay in 3 ways: direct debit, check or TIP S€PA interbank payment. You can also opt to pay monthly.

  • I pay monthly: what happens if there's an overpayment?

    If the overpayment is less than €25, the amount is carried forward to the next bill unless the customer asks for it to be refunded. If the overpayment is more than €25, it will be refunded within 14 days of the customer's request to do so, or from the bill issue date.

  • I pay monthly: what happens if there's a debit balance on my account?

    If your account has a debit balance, we will take an 11th monthly direct debit.

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