If you need to ask a question about the safety of your systems:
- For phone assistance in France:
If you need to ask questions about the safety of your home, you can call our dedicated safety number: 09 69 32 9000
An initial remote diagnosis of the problem is conducted immediately.
Expert technicians are available 24/7. If a home visit is necessary, they will schedule a team to carry out the work.
- To be prepared for all eventualities, find out more about the services that keep your home safe:
You can prevent domestic accidents involving natural gas by arranging for a safety inspection of your system.
You can also opt for electricity emergency response, which provides you with guaranteed support at any time.
Electricity and Natural Gas emergency assistance is the solution for any problem with your domestic system here in France.